Zoey Naturals has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). Now you can use your HSA or FSA debit card to purchase select Zoey Naturals products with your pre-taxed dollars, saving you money on necessary essentials.

To use your HSA or FSA debit card, add products to your cart as you normally would. At checkout, select “Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If your cart contains both eligible and ineligible items, you will be prompted to enter your HSA or FSA debit card information, along with your credit or debit card, on the same screen.

If you don’t have your HSA or FSA card available, still select “Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt you can submit for reimbursement.

HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.

If you are logged into your account and do not see the payment option for Flex at checkout, log out of your account and then you can log back in. This should reset the payment options.

We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to us so we can share it with Flex and receive guidance on the next best steps to take. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s extremely important to check prior to purchase.

Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know the email address associated with your order.

No, unfortunately, this isn’t a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical Necessity from Flex, which you can submit for reimbursement.

Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.